How does my physician know how I am doing?
Communication with your physician occurs by sending a copy of your initial evaluation, discharge summary and, in some cases, progress note. Many times, communication with regard to your case occurs via telephone. Your physician will also evaluate your progress from treatment at your visits to his or her office.
Please do not hesitate to ask our staff any questions that you may have at any time. We are here to serve you but need and appreciate your participation in that process.
How often will I need to come to P.T.?
Your physician and/or your physical therapist will determine the frequency of your treatment based on your condition, and in some cases, your insurance regulations. In most cases, you will be given a home exercise program as part of your treatment. It is imperative that you carry out this program to maximize your rehabilitation. Your treatment sessions will last as long as you are making functional improvements in compliance with your physician's prescription. Your insurance policy may limit reimbursement to a certain number of visits.
Do I need a prescription/referral for P.T.?
In New York State, a physical therapist must have a prescription/referral from a physician, dentist, podiatrist, physician assistant or nurse practitioner to treat a patient, and receive insurance reimbursement. We may evaluate or give preventive education without a physician's referral. Our policy is to honor a prescription for treatment for one month. You will be required to get another prescription for treatment from your physician to continue beyond one month. In addition, your insurer may require an insurance referral and/or pre-authorization for reimbursement.
Will my insurance pay for P.T.?
Insurance coverage and authorizations vary by carrier and change constantly. If there is a question, please contact your health insurance carrier. Many insurance companies require prior authorization, co-payments by the patient and/or extensive paperwork from our office. Patients are responsible for co-insurance payment at the time of treatment. If your insurance company requires prior authorization, it is your responsibility to make sure your physician obtains the authorization and to keep track of visits used. If authorization is needed and not received by your first appointment, treatment will be postponed until an authorization is obtained.
How do I schedule my appointments?
To schedule your first visit (initial evaluation) contact the scheduling office at 585-395-6093, or stop into our office. The office can be located by entering the hospital through the Emergency entrance, proceeding past the central registration desk, taking the first right, and we are the second door on the left.
It is your responsibility to schedule your follow up appointments each week. You are expected to attend your scheduled appointment unless an emergency arises, in which case, you should contact our office 24 hours in advance. Cancellations and no-shows are documented and reported to the insurance company and referring physician. It is our policy that only patients are allowed into the treatment area. This is to protect your privacy and that of our other patients.
What do Ii wear to my appointment?
Depending upon the area we are treating, we may need to ask you to change into a hospital-type gown. In general, loose clothing should be worn. Shorts are necessary for treatment for the knee/lower leg area. Changing facilities are available.
Who is in the P.T. office?
Your treatment will be directed by a licensed Physical Therapist. Our team may also include: Physical Therapist Assistants, who have a two-year degree and work under the supervision of the Physical Therapist to carry out the treatment plan. A Physical Therapy Aide may assist a PT or PTA with patient transfers, and treatment set up/clean up. Office staff members work to schedule appointments, bill for services and generate reports with maximum efficiency. All of our staff is required on a regular basis to attend continuing education programs and informational meetings.
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